Alternative Dispute Resolution for Consumer Disputes

According to Law 144/2015 of September 8th, we inform you that in case of a dispute, the consumer can resort to the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr, or to the following alternative dispute resolution entities for consumer disputes:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 48
E-mail: cniacc@fd.unl.pt
Website: www.arbitragemdeconsumo.org

2. CIMAAL - Center for Information, Mediation, and Arbitration of Consumer Conflicts in the Algarve
Tel.: 289 823 135
E-mail: cimaal@mail.telepac.pt / info@consumoalgarve.pt
Website: www.consumidoronline.pt

3. Center for Arbitration of Consumer Conflicts in the District of Coimbra
Tel.: 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com

4. Center for Arbitration of Consumer Conflicts in Lisbon
Tel.: 218807030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt

5. Center for Information and Arbitration of Consumer Conflicts in Porto
Tel.: 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt
Website: www.cicap.pt

6. Center for Arbitration of Consumer Conflicts in the Vale do Ave/Arbitral Tribunal
Tel.: 253 422 410
E-mail: triave@gmail.com
Website: www.triave.pt

7. Center for Information, Mediation, and Arbitration of Consumer Conflicts (Consumer Arbitral Tribunal)
Tel.: 253 617 604
E-mail: geral@ciab.pt
Website: www.ciab.pt

8. Center for Arbitration of Consumer Conflicts in the Autonomous Region of Madeira
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Website: www.srrh.gov-madeira.pt

More information at the Consumer Portal: www.consumidor.pt