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Privacy Policy

Política de privacidade - Psinove

This Privacy Policy establishes Psinove's commitment to its customers or visitors regarding the protection of personal data, providing information about the processing of their data and the rights recognized to them as data subjects, in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation.

This Privacy Policy applies exclusively to the processing of personal data carried out by Psinove within the purposes described here, where personal data is considered any information related to an individual, of any nature and regardless of its medium, that identifies or allows the identification of that person.

Use of this website implies acceptance of this Privacy Policy.

1. Controller of Personal Data Processing

Psinove is the entity responsible for processing the personal data of its customers or visitors to this website. For any matters related to your personal data, you can contact us through the following means:

Av. António Augusto de Aguiar, 19 - R/c Dto.
1050-012 Lisboa
Phone: (+351) 21 132 76 38

2. Method of Personal Data Collection

Your personal data is collected through forms on this website, whether they are contact, registration, or purchase forms, and filling them out is voluntary.

3. Personal Data Collected

Psinove may collect various personal data depending on the purpose, such as name, email, phone number, and address for product delivery or service provision, as well as the tax identification number for invoicing. This website also uses cookies, which are described in more detail below.

4. Purpose of Personal Data

In addition to the purposes described above, the collected data is generally intended to adapt our services to your needs and interests, as well as to send you information that may be of interest to you.

5. Security of Personal Data

Psinove commits to processing only the personal data that are strictly necessary to fulfill the purposes described above and will make every effort to ensure the security and protection of personal data, including administrative and technical measures to prevent unauthorized access, improper use, or unauthorized disclosure of your data.

6. Personal Data Retention Period

For the marketing of products and services, your personal data will be retained until you withdraw your consent, within legal limits. For other purposes, Psinove will retain your personal data for the period necessary to fulfill the purpose for which they were collected, after which your personal data will be deleted. Legal or tax requirements may require the retention of certain personal data for a certain period. In such cases, where it is a legal or tax obligation, Psinove must respect that minimum retention period. After the maximum retention period has expired, Psinove commits to deleting, destroying, or anonymizing your personal data.

7. Sharing of Personal Data

In Psinove, employees who need personal data to carry out necessary commercial or legal activities have access to your personal data. If personal data are processed by other entities to ensure the provision of the service, Psinove will require those entities to provide the same level of privacy and security for your personal data. Your personal data may be shared with other entities, such as courts or public bodies, strictly for the purpose of legal or tax compliance. Psinove does not share your personal data with other companies or brands for other commercial purposes.

8. Consent for Personal Data

By law, data subjects are guaranteed the right to access, rectify, limit or object to the processing, portability, or erasure of their personal data. The exercise of these rights may be subject to limitations as provided by law.

To exercise any of these rights, simply send your request to us via email:

Psinove will carefully analyze your request and commit to responding in a timely manner.

9. Competent Authority

You always have the right to lodge a complaint with the competent authority: National Data Protection Commission (CNPD) -

10. Cookies

Cookies are small files or data packets exchanged between the website and your browser. This website may use various types of cookies:

  • Session cookies: these are temporary cookies that are not stored on your computer after leaving the website, and they are used to analyze traffic patterns, allowing us to improve the content and usability of the website.
  • Analytical cookies: these are used anonymously for statistical purposes and are processed by us or by third parties to analyze browsing patterns on the website and improve the delivery of products or services.
  • Functional cookies: these store user preferences regarding website usage.
  • Advertising cookies: these tailor advertising to user interests, helping to measure its effectiveness, avoiding duplicate ads, etc.

11. Managing Cookies

Browsers allow users to accept, reject, or delete cookies through their advanced settings. This is generally manageable in the "Options" or "Preferences" menu. Keep in mind that disabling cookies may prevent certain pages or services on the website from functioning correctly.

12. Update of this Privacy Policy

This Privacy Policy may be revised and updated at any time, with the latest version always published on our website.

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